Return Policy Page

Refund terms:

In case of problems with the product after receiving the product (eg: product broken, torn, wrong size, product not working, product does not match with the image, etc.) you can get back the full value of the purchased product subject to the following conditions.

1) Within maximum 24 hours after receiving the delivery, you need to mail to complain@homna.com.bd

2) In case of refund, the product should be completely intact with the box.

3) You must return the product to the office of Homna within a maximum of 7 working days at your own risk.

4) If the price is written on all the products and for some reason my store price is higher than that, in case of extra price, you have to register a complaint by mail to complaint@homna.com.bd within 48 hours.

If your complaint is corrected, the extra value you paid will be refunded within 15 working days of bKash.

Note:

Our Complaints Team will call you for any complaints regarding products and services.We want to get you active on the phone until your complaint is resolved.If your contact number is not active,an alternative number must be active.You will need to tell us the means of refund for the refund.If we do not receive any of your cooperation by phone or email within 15 working days, we will consider your complaint resolved

1.Delivery will be subject to order stock of the product.Due to unavoidable reasons,delivery of the product may take longer than the promised delivery time of the seller.

2.If the product is refunded after ordering in cash on delivery,the refund will be refunded within 15 working days in case of your Bkash number and more than 15 working days in case of rocket number

3.Homna reserves the right to cancel your order at any time due to unavoidable reasons even after order confirmation.In this case,if the advance price is paid, the required refund information (bKash No./Rocket No./Card No. and others)and if you do not accept the courier for product delivery,the product will be refunded within a maximum of 15 working days after the product is returned to my store

4.For products that have a price tag on them and for some reason the price of homna's deal is higher than that, in case of extra price you have to register a complaint by mail to complaint@homna.com.bd  within 48 hours

If your complaint is corrected,the extra value you paid will be refunded within 15 working days of development.